Collection: Policies

I am a stay at home mama who just loves bugs. I actually love all animals. I absolutely love everything isopods. I’m here to spread the joy of keeping them. If you have any questions at all please email me isorarepods@gmail.com

Policies

1. I do not offer refunds. Once you order Pods or millipedes, you get pods or millipedes.

2. Orders placed before 12pm on Sundays will ship that Tuesday or Wednesday. You will receive tracking information once it ships.

3. I provide LAG on any shipment as long as I have the stock available.

You have to contact me within 30mins of delivery saying you have the box inside. If you skip this step LAG is void. You then have 2 hrs to contact me to tell me there is a problem from the time stamp on the delivery. 

Weather delays or any delays due to the carrier and they come DOA they are not covered. I cannot eat the costs of shipping supplies twice and pods twice due to the carrier or mother nature which I cannot control. I can only pack for whats expected. Not the unexpected. 

I do not get reimbursement for any live animals package.

You cover shipping always. Even on the replacements. If freebies arrive doa they are that freebies so they are not eligible for replacements. 

4. Please choose the shipping method you want. If you want it to go to a hub or store please email me isorarepods@gmail.com and provide that information. You can use a UPS direct store address just put in the second address line "hold for pickup". Not a Michael's or Kohls. Direct stores. 

5. All pods sold are Captive Bred. I do not sell WC pods.

6. I do not refund shipping charges for a box not arriving on time. That is not my responsibility once it leaves my hands! That is up to the carrier and if you have any issues with that then you will need to take it up with them. I loose money on every box that I send. 

contact information

isorarepods@gmail.com

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